Last Updated: 19/11/2025

Thank you for choosing Ebuka Mobile Repair – Phones & Accessories. We are committed to ensuring your satisfaction. Please read our refund and returns policy carefully.

1. Repairs

  • No Refunds on Completed Repairs: Once a repair is completed and the device is returned, refunds are generally not provided.
  • Repair Defects: If the device exhibits a defect directly related to our repair within 7 days of service, we will repair it free of charge. Proof of service receipt is required.
  • Unauthorized Repairs: Refunds or warranty claims are void if repairs are tampered with by a third party after service.

2. Accessories and Products

  • Eligibility for Returns: Items purchased through our app or physical store can be returned within 7 days of receipt, provided they are unused and in original packaging.
  • Damaged or Defective Items: If an accessory is damaged or defective upon delivery, please contact us immediately. We will offer a replacement or full refund.
  • Non-Returnable Items: Opened software, consumables, and personalized items are not eligible for return.

3. Refund Process

  • Request Submission: Contact our support team via email or phone with your order details.
  • Verification: We may require photos or evidence of defects or damage.
  • Refund Timeline: Approved refunds will be processed within 7–10 business days through the original payment method.

4. Shipping Costs

  • Return Shipping: Return shipping costs are generally the responsibility of the customer, unless the item is defective or damaged upon delivery.

5. Contact Information

For questions regarding refunds or returns:
Email: info@ebukamobileservice.site
Phone:  +234 9164777133

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